The problem
Daimler Trucks North America LLC (DTNA) is recalling certain 2015-2018 Freightliner Custom Chassis Corporation (FCCC) XCL Chassis equipped with V-Ride suspension. The suspension mounting bolts may have been insufficiently tightened, which can result in the bolts loosening.
The risk
If the mounting bolts loosen, the track bars that maintain the positioning of the rear axle may detach, affecting the vehicle's handling and stability and increasing the risk of a crash.
The fix
DTNA will notify owners, and DTNA authorized service facilities will inspect and correct the tightness of the mounting bolts, if necessary, free of charge. The recall began August 24, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-776.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Fccc dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V442000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.