The problem
Champion Bus (Champion) is recalling certain 2012-2018 Champion American Coach, American Crusader, American S2, Challenger, Crusader, Defender, and Impulse vehicles, equipped with certain S-Series and K-Series Titanium Wheelchair Lifts, models K200, K201, K550, K551, S200, S2201, S550 and S551. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height.
The risk
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
The fix
Dealers will replace the injection molded cam with an aluminum machined cam, free of charge. The recall began November 1, 2018. Owners may contact Champion customer service 1-810-724-1753 extension 415 or Ricon customer service at 1-800-322-2884 or by emailing Ricon at [email protected].
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Champion dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V573000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.