The problem
New Flyer of America Inc. (New Flyer) is recalling certain 2016-2018 New Flyer XDE60, XDE40, and 2017 XDE35 transit buses, equipped with certain Allison transmission hybrid drive units. The pressure switches on these drive units may fail, possibly resulting in a loss of drive.
The risk
A loss of drive can disable the vehicle unexpectedly, increasing the risk of a crash.
The fix
New Flyer will notify owners, and Allison Transmission service centers will replace the C1 and C2 pressure switches, free of charge. The recall began on September 25, 2018. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R18-014.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V615000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.