The problem
Spartan Motors USA (Spartan) is recalling certain 2018-2019 Spartan Metrostar emergency vehicles. The wheel studs may have not been properly heat treated causing them to fail.
The risk
If enough of the improperly heat treated studs fail on the same steer axle hub, the wheel may detach, increasing the risk of a crash.
The fix
All affected vehicles have been repaired, therefore owner notification letters will not be mailed. The recall began June 26, 2018. Owners may contact Spartan customer service at 1-800-543-5008. Spartan's number for this recall is 18027.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V647000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.