The problem
Altec Industries Inc. (Altec) is recalling certain 2017 Altec AT37, AT41 and AT48 aerial devices. The hydraulic line protective hose sock may have been incorrectly installed through the insulating section of the lower boom.
The risk
The incorrectly installed protective hose sock can cause the potential for electrical continuity through the lower boom, increasing the risk of an electrical shock.
The fix
Altec will notify owners, and dealers will inspect the hydraulic hose bundle on the articulating arm and remove any hose sock in the insulated section, free of charge. The recall began November 14, 2018. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 693.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V693000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.