The problem
Altec Industries Inc. (Altec) is recalling certain 2017-2018 Altec LR7, L42A and AT37-G TDA58 aerial devices and DB37, DL/DMB D2/3/4B, and DMB digger derricks, equipped with fiberglass platforms. The step on the outside of the fiberglass platform can break off during normal use.
The risk
If the step separates from the platform, it can increase the risk of injury.
The fix
Altec will notify owners, and dealers will inspect the platform step and replace the platform if the step has separated from the platform and add a platform step reinforcing kit, free of charge. The recall began December 3, 2018. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 695.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V706000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.