The problem
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain Milestone recreational trailers, model 377MB. The liquid propane (LP) gas hose for the water heater may have been improperly secured with a zip tie. If the zip tie fails, the hose may contact the tire.
The risk
If the LP hose contacts the tire, it can cause a propane leak, increasing the risk of a fire.
The fix
Heartland will notify owners, and dealers will secure the hose with a P-clamp and replace the LP hose if damage is found, free of charge. The recall began February 11, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.44.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Heartland dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V896000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.