The problem
Ford Motor Company (Ford) is recalling certain 2017-2019 Lincoln Continental vehicles. The door latch pawl motors may not function properly, possibly resulting in a door latch not fully engaging.
The risk
A door latch that is not fully engaged may result in a door opening while driving, increasing the risk of injury.
The fix
Ford will notify owners, and dealers will replace the latch assemblies on all four doors, free of charge. The recall began October 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S03.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lincoln dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V077000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.