The problem
Blue Bird Body Company (Blue Bird) is recalling one 2019 Blue Bird Vision bus equipped with a Ricon S-Series Titanium Wheelchair lift. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, this vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
The risk
If the wheelchair lift platform raises above the height of the vehicle floor, the wheelchair user could fall inwards toward the vehicle, increasing their risk of injury.
The fix
Blue Bird has notified the owner and Ricon will replace the wheelchair lift positioning input cam, free of charge. The recall began March 4, 2019. Owners may contact Blue Bird customer service at 1-478-822-2242. Blue Bird's number for this recall is R19ZP-NSB.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Blue Bird dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V081000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.