The problem
Ferrari North America, Inc. (Ferrari) is recalling certain 2017-2019 GTC4Lusso and 2018-2019 GTC4Lusso T vehicles. Tension on the door lock mechanism may result in the vehicle's door being unable to be opened by using the external door handle.
The risk
If a door cannot be opened with the external handle in the case of an emergency, it can increase the risk of injury for the driver or passengers.
The fix
Ferrari will notify owners, and dealers will install new door locks and cables, free of charge. The recall began June 25, 2019. Owners may contact Ferrari customer service at 1-201-816-2668. Ferrari's number for this recall is 67.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ferrari dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V089000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.