The problem
Eldorado National- Kansas (Eldorado) is recalling certain 2012-2018 Goshen Impulse, GCII, and Pacer shuttle buses equipped with Ricon S-Series and K-Series Wheelchair lifts, models K200, K201, K550, K551, S200, S550, S551. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
The risk
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
The fix
Eldorado will notify owners, and Ricon dealers will replace the lift positioning input cam, free of charge. The recall began March 29, 2019. Owners may contact Ricon customer service at 1-800-322-2884.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Goshen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V102000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.