The problem
Eldorado National- Kansas (Eldorado National-Kansas) is recalling certain 2015-2016 Goshen Impulse shuttle buses equipped with Freedman GO-ES Foldaway Seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
The risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The fix
Eldorado National-Kansas will notify owners, and Freedman will repair the foldaway seat, free of charge. The recall began April 3, 2019. Owners may contact Eldorado National-Kansas customer service at 1-800-955-4236 or Freedman customer service at 1-800-443-4540.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Goshen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V153000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.