The problem
Entegra Coach (Entegra) is recalling certain 2019-2020 Entegra Reatta motorhomes. While the motorhome was being delivered, the tow hitch may have been damaged, compromising the motorhome's ability to safely tow vehicles.
The risk
The damaged hitch may result in the towed vehicle separating from the motorhome, increasing the risk of a crash.
The fix
Entegra has notified owners, and dealers will replace the hitch, free of charge. The recall began March 15, 2019. Owners may contact Entegra's customer service at 1-800-517-9137. Entegra's number for this recall is 9903429.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Entegra dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V178000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.