The problem
Thor Motor Coach (TMC) is recalling certain 2018 Thor Chateau and Four Winds motorhomes and 2019-2020 Magnitude and Omni motorhomes. The backup camera displays may revert back to the factory default settings which may cause the camera image to be reversed.
The risk
If the monitor displays the image in reverse, the driver may unintentionally turn in the wrong direction, increasing the risk of crash.
The fix
TMC will notify owners, and dealers will install a harness to install that will prevent the image from inverting, free of charge. The recall began April 30, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000168.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thor Motor Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V240000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.