The problem
Lotus Cars USA, Inc. (Lotus) is recalling certain 2017-2018 Evora vehicles. The toe board in the passenger footwell lacks stiffness, allowing the knee of an unbelted occupant to contact the rigid structure of the vehicle, in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
The risk
In the event of a crash, if the occupant's knee contacts the rigid structure, there may be an increased risk of injury.
The fix
Lotus will notify owners, and dealers will replace the toe board with a new design to provide the appropriate stiffness, free of charge. The recall began May 27, 2019. Owners may contact Lotus customer service at 1-800-245-6887. Lotus' number for this recall is 2019/01R.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lotus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V263000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.