The problem
Halcore Group, Inc. (Halcore) is recalling certain 2016-2019 Horton Type I and Type III ambulances equipped with ASA Electronics back-up camera displays. The displays may revert back to the factory default settings which may cause the camera image to be reversed.
The risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
The fix
Horton will notify owners and dealers will add a harness relay capacitor module to prevent the image from reversing, free of charge. The recall began June 13, 2019. Owners may contact ASA customer service at 1-800-384-4400 or Halcore at 1-800-447-0343.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Horton dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V281000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.