The problem
Navistar, Inc. (Navistar) is recalling certain 2019 International CV vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater (feature code 12XBL). The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.
The risk
A short-circuit may damage the engine components and increase the risk of fire.
The fix
Navistar will notify owners and dealers will replace the engine block heater, free of charge. Navistar issued owners an interim notification on May 31, 2019. A second letter will be mailed when the remedy becomes available. The recall began November 14, 2019. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 19508.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V372000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.