The problem
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Range Rover and Range Rover Sport vehicles. A spring in the Keyless Vehicle Latching System (KV Latch) may get stuck, causing the left hand door to remain unlatched when the door is closed.
The risk
The unlatched door may open while the vehicle is in motion, increasing the risk of injury or a crash.
The fix
Land Rover will notify owners, and dealers will update the software, and inspect the KV latches, replacing them if necessary, free of charge. The recall began December 6, 2019. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N336.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Land Rover dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V390000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.