The problem
Altec Industries Inc. (Altec) is recalling certain 2016-2019 LR7 Series Aerial Devices. The aerial device can be operated without the rear outriggers being deployed, which may cause the unit to be unstable.
The risk
An unstable aerial device may suddenly collapse, increasing the risk of injury.
The fix
Altec will notify owners, and dealers will inspect the vehicles and correct them to require the proper outrigger operation, as necessary, free of charge. The recall began July 25, 2019. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 720.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V409000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.