The problem
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser fifth wheel recreational trailers, models 27MK, 29SI, 28RD, 24RL and 29RK. The furnace exhaust vent may be missing.
The risk
If the furnace is used without an exhaust vent installed, carbon monoxide poisoning may result, increases the risk of injury.
The fix
Keystone will notify owners, and dealers will install a furnace exhaust vent if it is missing, free of charge. The recall is expected to begin July 10, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-355.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Crossroads dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V440000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.