Altec Equipment Recall 19V508000 (59 Vehicles)

The problem

Altec Industries Inc. (Altec) is recalling certain 2018-2019 AT37/41/48 and L37/42/44 Aerial Devices. The high strength fasteners used to secure the pedestal to the turntable may fail.

The risk

If the fasteners fail, the pedestal may separate from the turntable, increasing the risk of injury or death.

The fix

Altec will notify owners, and dealers will replace the fasteners, free of charge. The recall began August 22, 2019. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 725.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V508000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2018 Altec Aerial Device	0	36	F
2019 Altec Aerial Device	0	29	F

Vehicle

Complaints

Recalls

Grade

2018 Altec Aerial Device

2019 Altec Aerial Device

Questions

Is the 19V508000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Altec Industries's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 19V508000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 19V508000 announced?

Altec Industries reported it to NHTSA on July 2, 2019. Owners are usually notified by mail within about two months.

Equipment Altec recall