The problem
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Starcraft Allstar, Allstar XL, and Starlite vehicles equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
The risk
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
The fix
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began August 27, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1060.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Starcraft Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V555000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.