The problem
E-One Incorporated (E-One) is recalling certain 2019 Typhoon and Cyclone II fire trucks. Due to improper manufacturing, the cushion of the Inflatable Head Cushion (IHC) and Knee Air Bag (KAB) may detach during a deployment event and not inflate.
The risk
In the event of a crash, if the cushions do not inflate properly, they may not provide the intended protection to the occupant, increasing the risk of injury.
The fix
E-One will notify owners, and dealers will replace the air bags, free of charge. The recall began November 12, 2019. Owners may contact E-One customer service at 1-352-861-3612.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized E-One dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V592000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.