The problem
BMW of North America, LLC (BMW) is recalling one 2020 M340i and one M340i xDrive vehicle. Due to improper welding, the rear center headrest may fold in the event of a rear impact crash.
The risk
If the headrest folds down in a crash, there would be an increased risk of injury.
The fix
BMW will notify owners, and dealers will replace the rear center headrest, free of charge. The recall began August 28, 2019. Owners may contact BMW customer service at 1-800-525-7417.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V600000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.