The problem
Halcore Group, Inc. (Halcore) is recalling certain 2018-2020 Horton Type I and Type III Emergency vehicles. Due to improper manufacturing, the cushion of the Inflatable Head Cushion (IHC) and Knee Air Bag (KAB) may detach during a deployment event and not inflate.
The risk
In the event of a crash, if the cushions do not inflate properly, they may not provide the intended protection to the occupant, increasing the risk of injury.
The fix
Halcore will notify owners and dealers will install replacement air bags when they become available, free of charge. Halcore issued owners an interim notification on September 6, 2019. The recall began September 20, 2019. Owners may contact Halcore customer service at 1-800-447-0343.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Horton dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V608000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.