The problem
Mack Trucks, Inc. (Mack) is recalling certain 2015 Pinnacle (CXU) vehicles equipped with Meritor FF967 Non Drive Front Steer Axles. The axles missed the heat treating operation during manufacturing, reducing their strength and possibly causing the axle beams to fracture.
The risk
Fracture of the axle beam can cause a loss of vehicle control, increasing the risk of a crash.
The fix
Mack will notify owners, and dealers will inspect and replace the axles as necessary, free of charge. The recall began September 27, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0419.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V616000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.