The problem
Temsa Global Sanayi Ve Ticaret A.S. (Temsa) is recalling 2013-2020 certain TS35C, TS35E and TS45 buses. The instruction label of the emergency exit windows may be inadequate to clearly describe how to open the push out windows quickly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
Delays in opening emergency exits can increase the risk of an injury in the event of an emergency.
The fix
Temsa will notify owners, and dealers will inspect and replace the labels, as necessary, free of charge. The recall began October 16, 2019. Owners may contact Temsa customer service at 1-407-271-8935.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Temsa dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V646000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.