The problem
E-One Incorporated (E-One) is recalling one 2018 Typhoon emergency vehicle equipped with a Hale SmartFoam 6.5 foam pump system with a 12 volt power supply. The foam pump system can overheat and fail, causing fire fighting foam chemical to be unavailable to fight a fire.
The risk
If the fire fighting foam chemical injection is unavailable, it can impact the fire fighting and/or vapor mitigation efforts, which increases the risk of injury to bystanders and emergency personnel.
The fix
E-One will notify owners, and a Hale dealer will replace the SmartFoam 6.5 12 volt system with SmartFoam 6.5 24 volt system and a voltage converter, free of charge. The recall began October 15, 2019. Owners may contact E-One customer service at 1-352-861-3612 or Hale at 1-800-533-3569.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized E-One dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V649000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.