The problem
Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain 2015-2019 Inferno fire trucks equipped with independent front suspensions manufactured by Reyco Granning. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.
The risk
A loss of hydraulic steering assist can increase the risk of a crash.
The fix
Ferrara will notify owners and will work with Reyco Granning to inspect and remedy the vehicles free of charge. Ferrara issued owners an interim notification on September 24, 2019. The recall began October 9, 2019. Owners may contact Ferrara customer service at 1-800-443-9006.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ferrara dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V677000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.