The problem
Temp-Air, Inc. (Temp-Air) is recalling certain 2017-2019 EBB-80 trailers. An incorrect hitch coupling may have been installed that limits the adjustability of the hitch possibly causing the trailer receiver angle to be improper.
The risk
If the user cannot properly adjust the hitch height to ensure proper trailer leveling, the trailer may suddenly drag, increasing the risk of a crash.
The fix
Temp-Rail will notify owners, and will replace the hitch rail with the correct one, free of charge. The recall began November 6, 2019. Owners may contact Temp-Rail customer service at 1-952-894-3000.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Temp Air dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V778000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.