The problem
Ducati North America (Ducati) is recalling certain 2019-2020 Hypermotard 950 and Hypermotard 950 SP motorcycles. The negative terminal on the battery may break, potentially causing a sudden loss of power and an engine stall.
The risk
An engine stall can increase the risk of a crash.
The fix
Ducati will notify owners, and dealers will inspect the routing of the negative cable, rerouting it as necessary. In addition, the battery will be better secured with insulation pads. These repairs will be performed free of charge. The recall began December 10, 2019. Owners may contact Ducati customer service at 1-888-391-5446. Ducati's number for this recall is SRV-RCL-19-003.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ducati dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V780000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.