The problem
KZRV, L.P. (KZRV) is recalling certain 2019-2020 Connect and Sportsmen trailers equipped with an optional Rock Run flip up rear storage rack. The racks may detach from the trailer when loaded.
The risk
The rack and all items secured to it may detach from the trailer, becoming a road hazard and increasing the risk of a crash.
The fix
KZRV will notify owners, and dealers will inspect and replace the mounting brackets. If the existing rack is damaged, it will be replaced with a redesigned version, free of charge. The recall began December 16, 2019. Owners may contact KZRV customer service at 1-800-768-4016, extension 154 or 153. KZRV's number for this recall is KZ-2019-02.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kzrv dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V794000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.