The problem
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The adhesive bond attaching a metal plate to the headliner can fail after exposure to very cold temperatures.
The risk
In the event of a crash necessitating the deployment of side curtain air bags, the metal plate could detach from the headliner and strike vehicle occupants, increasing the risk of injury.
The fix
Land Rover will notify owners, and dealers will apply self-adhesive fleece tape to the metal plate and the driver and passenger sides of the headliner, free of charge. The recall began January 17, 2020. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N412.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Land Rover dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V840000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.