The problem
Porsche Cars North America, Inc. (Porsche) is recalling certain 2020 911 Carrera S Coupe, Cabrio, Coupe, 4 Coupe, 4S Coupe, 4 Cabrio, 4S Cabrio, and S Cabrio vehicles. Due to a software error, the hazard warning lights may not function when activated by an operator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
If the hazard warning lights cannot be activated, there is an increased risk of a crash in a hazard situation.
The fix
Porsche will notify owners, and dealers will reprogram the control unit, free of charge. The recall began February 7, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKC1.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Porsche dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V878000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.