The problem
PACCAR Incorporated (PACCAR) is recalling certain 2020 Kenworth T800, T880 and W990 and Peterbilt 348, 367, 389, 520, and 567 vehicles. The forward rear axle output shafts may have been improperly heat treated during manufacturing, possibly resulting in the shafts fracturing.
The risk
If the rear axle output shaft fractures, the shaft or interaxle driveline could detach and become a road hazard, increasing the risk of a crash.
The fix
PACCAR will notify owners, and dealers will inspect and replace the output shafts, as necessary, free of charge. The recall began February 19, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 19KWE and 19PBG.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth, Peterbilt dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V911000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.