The problem
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 1998-2000 RAV4, 1998-1999 RAV4 EV and Celica and 1997-1998 Supra vehicles. These vehicles were equipped with Non-Azide Driver air bag Inflators (NADI) and do not contain phase stabilized ammonium nitrate (PSAN) propellant. Due to a manufacturing issue, the NADI inflators may absorb moisture, causing the inflators to rupture or the air bag cushion to underinflate.
The risk
In the event of a crash necessitating air bag deployment, an inflator rupture may result in metal fragments striking the driver or other occupants. An underinflated air bag may not properly protect the occupant, and increases the risk of serious injury or death.
The fix
Toyota will notify owners, and owners will have the option to self-inspect, or have a dealer inspect the steering wheel on their vehicle to determine if their vehicle may be equipped with an affected inflator. Potentially affected steering wheel serial numbers will be inspected by a dealer. Based on the inspection, dealers will replace the front driver air bag inflator with an alternate one, as necessary. These repairs will be performed free of charge. The recall began August 28, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall is 20TB01 and 20TA01.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Toyota dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V033000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.