The problem
Terex South Dakota, Inc. (Terex) is recalling certain 2018-2019 C4045, C4047, C5050, and C7066 Digger Derrick vehicles. Due to an engine computer program error, if the hood switch fails or opens, the remote engine start/stop function becomes disabled.
The risk
A disabled remote engine start/stop prevents the digger derrick operator from shutting the engine off during hydraulic issues on the digger, increasing the risk of injury.
The fix
Terex will notify owners, and dealers will reprogram the engine computer program, free of charge. The recall began April 16, 2020. Owners may contact Terex customer service at 1-605-882-4000. Terex's number for this recall is SN682.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Terex dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V200000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.