The problem
Altec Industries Inc. (Altec) is recalling certain 2014-2020 Aerial Devices and body only units equipped with Class 3 towing hitches. The tow hitch may have incorrect load rating markings, and may have been damaged by unintentional overloading.
The risk
If the tow hitch is overloaded, the hitch may fail, increasing the risk of a crash.
The fix
Altec will notify owners and provide instructions for inspecting the bumper and receiver tube for damage and repairing as necessary and installing the proper hitch load rating placards on the unit. This recall began July 24, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 761.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V301000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.