The problem
Bentley Motors, Inc. (Bentley) is recalling certain 2020 Continental GT vehicles equipped with a factory-installed sunroof. The sunroof may not be properly bonded to the vehicle body, possibly resulting in wind noise, water leaks, and in some cases, the complete separation of the sunroof from the vehicle.
The risk
If the sunroof panel separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.
The fix
Bentley will notify owners, and dealers will remove the old sunroof glass and fit a new sunroof glass assembly to the vehicle using the approved bonding products and procedure, free of charge. The recall began June 22, 2020. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE 20/15 (RB57).
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Bentley dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V309000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.