The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
The risk
Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
The fix
MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. The recall began October 20, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090001.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercedes-Benz dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V329000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.