The problem
Coach and Equipment Mfg Corp. (Coach and Equipment) is recalling certain 2019-2020 Phoenix mini-buses built on Ford E Series Cutaway Chassis and equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
The risk
An unsecured occupant has an increased risk of injury in the event of a crash.
The fix
Coach and Equipment will notify owners, and Freedman will replace the retractors, free of charge. The recall began June 25, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Coach And Equipment dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V348000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.