The problem
Spartan Fire, LLC (Spartan) is recalling one 2019 Gladiator firefighting vehicle equipped with battery-powered 3600 wireless remote controller units used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, resulting in the batteries discharging faster than normal.
The risk
Inability to use the wireless remote controller may hinder the firefighting efforts, increasing the risk of injury.
The fix
Spartan has notified the dealer that has the unit and will request that they return the affected wireless remote controller to Akron Brass for a software update to enable the sleep mode, free of charge. This recall began June 15, 2020. Owners may contact Akron Brass customer service at 1-800-228-1161 or Spartan customer service at 1-800-867-6478.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan Fire dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V353000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.