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Safety recall · 20V417000

Structure: frame and members Autocar recall

Autocar reported this recall to NHTSA on July 20, 2020. It covers about 82 vehicles across 5 model years listed below. The repair is free.

Check my VIN at NHTSAAffected vehicles
Campaign
20V417000
Reported
Jul 20, 2020
Vehicles
82
Area
Body, doors & structure

The problem

Autocar, LLC. (Autocar) is recalling certain 2014-2018 Xpeditor vehicles manufactured with a single cross-member behind the engine and equipped with a front engine power take off (FEPTO). The mounting brackets of the first cross member behind the engine may fail prematurely due to strain caused by improper spacing between the cross members, causing the supportive cross member to become loose and detach from the frame rails.

The risk

If the cross member fails, the components that it supports may come loose from the vehicle, increasing the risk of crash.

The fix

Autocar will notify owners, and dealers will replace any damaged components as well as install additional support brackets and an additional cross member, free of charge. Autocar issued owners an interim notification on September 18, 2020. Owners may contact Autocar's customer service at 1-888-218-3611 or 1-877-973-3486. Autocar's number for this recall is ACX-2003. Note: These vehicles were separated out of the previous Autocar recall (19V-456) due to their unique configuration.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

  1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
  2. Call a dealer. Any authorized Autocar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V417000.
  3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
  4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicles covered

VehicleComplaintsRecallsGrade
2014 Autocar Xpeditor013B
2015 Autocar Xpeditor019C
2016 Autocar Xpeditor022C
2017 Autocar Xpeditor015B
2018 Autocar Xpeditor015C

Questions

Is the 20V417000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Autocar's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 20V417000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 20V417000 announced?

Autocar reported it to NHTSA on July 20, 2020. Owners are usually notified by mail within about two months.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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