The problem
New Flyer of America Inc. (New Flyer) is recalling certain 2015-2016 XDE60, XDE40 and 2016 XDE35 transit buses equipped with specific Allison Transmission drive units. The pressure switches on these Drive Units may fail, possibly resulting in a loss of drive.
The risk
A loss of drive can disable the vehicle unexpectedly, increasing the risk of a crash. Additionally, offloading passengers to transfer them to another bus can increase the risk of injury.
The fix
New Flyer will notify owners, and Allison Transmissions will remove and replace the two C1 and C2 pressure switches on each hybrid drive motor, and also inspect and correct for debris accumulation in the associated pressure switch plumbing, free of charge. The recall began August 17, 2020. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R20-007.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V462000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.