The problem
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021 Mallard travel trailers. The liquid propane (LP) hose and connector may contact the suspension shackle.
The risk
Contact with the shackle can cause premature failure of the LP hose, increasing the risk of a fire in the presence of an ignition source.
The fix
Heartland will notify owners, and dealers will relocate the hose to prevent the LP hose/connector from being able to make contact with the shackle. The recall began October 9, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Heartland dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V486000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.