The problem
Altec Industries Inc. is recalling certain 2015-2018 LR7, ALB, AC18, AC23, and AC38 vehicles built on an International N9/N10 chassis. During an HC Desorb cycle, the vehicle's idle will rapidly rise causing an increase in pump flow. The increased pump flow can result in the moving speed of the boom changing.
The risk
The change in boom speed can result in unintended positioning of the boom, increasing the risk of injury.
The fix
Altec will notify owners, and dealers install an update that will reprogram the low idle preset to 850 RPM, free of charge. The recall began October 16, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 774.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V502000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.