Heartland Structure Recall 20V643000 (104 Vehicles)

The problem

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019-2020 Milestone fifth-wheel trailers. The outriggers may bend due to loading within the rear storage area.

The risk

If the outriggers bend, it can negatively affect vehicle handling, increasing the risk of a crash.

The fix

Heartland will notify owners, and dealers will reinforce the frame, free of charge. The recall began December 4, 2020. Owners may contact Heartland customer service at 1-877-262-8032.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Heartland dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V643000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2019 Heartland Milestone	0	4	C
2020 Heartland Milestone	0	4	D

Vehicle

Complaints

Recalls

Grade

2019 Heartland Milestone

2020 Heartland Milestone

Questions

Is the 20V643000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Heartland Recreational Vehicles's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 20V643000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 20V643000 announced?

Heartland Recreational Vehicles reported it to NHTSA on October 19, 2020. Owners are usually notified by mail within about two months.

Structure Heartland recall