The problem
Triple E Recreational Vehicles (Triple E) is recalling certain 2019-2020 Wonder W24FTB, W24RTB, and W24MB motorhomes. The Multiplex G9 electronic control center can fail if excessive voltage is applied.
The risk
Excessive voltage can cause overheating, increasing the risk of a fire.
The fix
Triple E will notify owners, and dealers will install a protection module on the G9 system, free of charge. The recall began November 26, 2020. Owners may contact Triple E customer service at 1-800-447-0343. Triple E's number for this recall is CA#9830-1.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Triple E RV dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V677000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.