The problem
Keystone RV Company (Keystone) is recalling certain 2021 Crossroads Redwood 3401RL, 3901MB, 3901WB, 3911RL, 3951MB, 3951WB, 3981FK, 3991RD, 4001LK, 4150RD recreational trailers, built on D80 Dexter Axles. The U-bolts on these axles may have been improperly torqued, causing the bolts to loosen and the axle to slide.
The risk
If the axle moves, poor vehicle handling may result, increasing the risk of a crash.
The fix
Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-394.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V015000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.