The problem
BMW of North America, LLC (BMW) is recalling certain 2021 X5 sDrive40i, X5 xDrive40i, X5M, X5 xDrive45e, X6 sDrive40i, X6 xDrive40i, X7 xDrive40i, X7 M50i vehicles. The steering column shaft's universal joint connection may not have been tightened to specifications, and can become loose.
The risk
A loose steering column shaft universal joint connection can affect vehicle handling and control, increasing the risk of a crash.
The fix
BMW will notify owners, and dealers will inspect and, depending upon the inspection, either the bolt will be replaced and tightened to specifications, or the steering column shaft, universal joint, and bolt will be replaced and tightened to specifications, free of charge. The recall began March 30, 2021. Owners may contact BMW customer service at 1-800-525-7417.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V031000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.